Everything sold on LogBeatz is digital and delivered the moment your payment is confirmed. This page explains when you can get your money back and how to ask.
Beat licenses, packs and plugins
- Because files can be downloaded as soon as you pay, purchases are not refundable once a file has been downloaded.
- If you paid but have not downloaded anything yet, you can ask for a refund within 7 days of payment.
- If a file is missing, damaged, or not what the listing described, tell us within 7 days. We will fix it, replace it, or refund you.
- Exclusive licenses cannot be refunded after the beat has been delivered, because the producer stops selling it to anyone else.
Quick Master (AI mastering)
- You hear a preview before you pay, so a finished master is not refundable just because you changed your mind.
- If the paid master fails, is silent, or the download does not work, tell us within 7 days and we will redo it or refund you.
Payment problems
- Charged twice for the same order: we refund the extra payment in full.
- Paid but nothing unlocked: contact us with your payment reference. We confirm the payment and unlock your files, or refund you.
- Removed content: if we remove a beat because it breaks someone else's rights, every buyer of that beat is refunded.
Production bookings
Prices, deposits and delivery for a booked production are agreed between the artist and the producer. If a booking was paid through LogBeatz and the producer does not deliver, contact us and we will help resolve it, including a refund where the work was not done.
How to ask for a refund
- Email contact@logbeatz.com or call +250 788 811 032.
- Include your account email, what you bought, and the payment reference.
- We reply within 2 business days. Approved refunds go back to the same payment method (MTN MoMo or card) within 5 to 10 business days.
LogBeatz is operated by DISTRICT AVENUE 110 (TIN 157030057), Kigali, Rwanda. See also the license agreement and terms of use.